Usually  3 to 4 working days after we receive your paid order.   We aim to have most standard sized goods delivered within one calendar week at latest.  LARGE ITEMS TAKE LONGER – SEE BELOW. 

***We will state the estimated delivery time window for UK mainland standard postcodes near the top of the product description for each product for all newly listed products added since 1st December 2019***


NB we NO LONGER ACCEPT ARRANGING YOUR OWN COURIER instead of collecting personally as an option.
You can send a friend etc but the goods must be in safe hands of someone you know and trust and not at the mercy of professional couriers.
If the goods are to be delivered by courier we will arrange that with trusted couriers and appropriate packaging;
our cost and timescale for doing so reflects the true cost of doing the job properly and on our terms –
any perceived savings would be at the expense of our quality and reliability of service.
Also bear in mind our shipping cost includes our 100% money back or product replacement guarantee should anything go wrong with any delivery arranged by ourselves.



  • Boards of 115cm or less and max 10kg :

are usually sent out by Hermes or similar on a 2 to 5 day service but do not require a signature on delivery and you are most welcome to include a note on your order about where to leave your order if you are not in – porch, shed, neighbour etc.  You will normally receive some tracking info from the courier.

Longer boards may be cut shorter to fit this or a lower category and in extreme length or weight instances this may allow for a reduction in the shipping charges, on request.


  • Boards of 120 cm and longer :

will require a signature on delivery on an unspecified day any time up to a week after ordering and we cannot pass on instructions about where to leave packages if you are not in – if you cannot sign for it please put an alternative address in the delivery address section.

You will receive an email from us the day the goods are dispatched to say they are on their way.   Most goods are sent out  on TNT overnight next day so usually you will receive goods the day after the dispatch email.   Usually you will receive some additional info from the courier.

Longer boards may be cut shorter to fit this or a lower category and in extreme length or weight instances this may allow for a reduction in the shipping charges, on request.

Some large awkward shaped boards in this category may take 1 to 2 weeks for delivery – if so we will state this clearly near the top of the product description.


  • Large Boards of 295cm or longer, or 30KG and over

will usually have to be palletised or crated or otherwise carry special delivery arrangements,  so expect approx a 2 to 4 week delivery time.  Some couriers may want assistance with heavy boards,  if they allow it.  You will be contacted asap after ordering by Patrick for confirmations,  or feel free to enquire before ordering.

Longer boards may be cut shorter to fit a lower category and in extreme length or weight instances this may allow for a reduction in the shipping charges, on request.


Holidays / delays:

SEE THE LANARKSHIRE STORE PAGE FOR FORTHCOMING HOLIDAYS which may result in delays to dispatch and delivery times.  (usually school holidays)

Board cutting services :

Free service : we will crosscut a board into 2 approximately equal lengths,  less approx 0.5cm for the cut,  e.g a 235cm board will be sent as 2 pcs @ approx 117.25cm.  Double waney edge boards crosscut may not have parallel ends and thus the sizing may be more variable.

Charged services:  Other specified crosscuts and rip cuts –  see


ZONE  A – Standard Charges UK mainland      (excluding Islands etc see below)   :

  • Each product will show the delivery cost in the description field details

ZONE  B – all UK Islands  + Northern Ireland + Isle of Man+  Scottish Highlands with the following postcodes:

* IV – all postcodes
* HS – all postcodes
* KW – all postcodes
* KA 27-28
* PA 20-49, PA 60-78
* PH17-26, PH30-44,  PH49-50
* ZE – all postcodes
* BT -all postcodes


  • Each product will show the delivery cost in the description field details (current at time of listing, put in shopping basket to confirm).
  • zone B SIZE RESTRICTIONS  – PLEASE NOTE ALL STANDARD COURIERS HAVE SEVERE SIZE LIMITS ON PARCELS TO THESE AREAS –  usually 1.2m or 1.5m so be aware that we may have to ask you if we can cut big boards for shipping or apply a surcharge to deliver entire, if that option is available.  Please select as short lengths as possible or email us with cutting to length (free of charge) instructions after ordering.   Full refunds are available immediately if you are not happy with having to have boards cut or a surcharge levied.  If you have a friendly island courier you can send or recommend and so negate cutting shorter, we are happy to work with you.


  • Holidays : If delivery time is likely to be longer (during holiday periods) you will be informed before  goods are dispatched.  Second half of July and Christmas / Hogmanay fortnight are usual holiday periods. We will post notifications on the Delivery Page and news pages.
  • Package weight : No maximum total consignment weight, but each package will usually be a maximum of approx 30kgs.  We can ship individual boards weighing around 40kg but you may need 2 persons to lift a package weighing over 25 kg.  Very Oversize parcels can be delivered by our special handling service with a delivery time of approx 10 working days.
  • Signatures : Try to ensure someone will be available to sign for all packages – the goods may not be left unsigned for unless it is under 15kg and 1.2m and then may be sent via Hermes and not require a signature.  Unfortunately we cannot guarantee a delivery day as most items are oversize for the courier services which offer one hour delivery windows.   Couriers may be prepared to leave the goods at an alternatve address where they can get a signature – we can add any such note to your package if you let us know your instructions.
  • Timed/ delayed Delivery : We can usually time goods to be delivered on specific days if requested, and given enough notice  although again we cannot guarantee this 100% as it is dependent on the collection,  transit and delivery stages all being without unforeseen delays.
  • Bad weather :  snowy or icy weather typically disrupts the courier service dramatically,  especially during exceptionally bad periods.  Please allow for this ;  you will be kept informed of any delays.
  • Packaging : we make up a bespoke DoubleWall cardboard box to fit your chosen items,  unless goods are small enough to fit in a standard small box.  This is expensive but is the most environmentally attractive packaging option.  DW cartons also assist our couriers & therefore help us get the best prices to pass on to you.  They also ensure your goods are protected from damage in most cases but in the event of damage to your item,  let us know asap, or within 24 hours of delivery.  Please recycle or re-use.  We often use pallet wrap around the timber also in order to prevent dampness in transit or storage warping the boards.